Privacy Policy
Effective from 20 September 2026
This Privacy Policy explains what personal information Reelxia collects, why we collect it, who we share it with, and what you can do about it. It covers the website at reelxia.app and the Reelxia mobile app.
Reelxia is operated by Triple Minds Private Limited, E-261, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab 160055, India ("Reelxia", "we", "us", "our"). For data protection purposes we are the data controller, and our Grievance Officer is named in section 12.
In short: we collect what an account needs to work — who you are, what you watched, what you paid for — and we use it to run the service and to decide what to show you next. We do not sell your personal information. You can delete your account and your data from inside the app or from the website, and we never use anyone under 18 for targeted advertising.
1. What we collect
1.1 Information you give us
- Account details — your name, email address, and a password, which we store only as a one-way hash and cannot read. A phone number if you give us one. If you sign in with Google or with Apple instead of a password, they tell us your name and email address — with Apple, a private relay address in place of your own if you choose to hide it.
- Optional profile details — date of birth, gender, country, profile picture, preferred languages, and the genres you pick as interests. Date of birth is also how we enforce the age limit and the advertising rule in section 6.3.
- Viewing profiles — the name of each profile on your account, and whether it is a kids profile with a maturity limit.
- Messages you send us — what you write in the contact form or by email, with your name and address so we can reply.
- Reviews — the rating and any text you post. These are public, shown with your display name, and section 1.4 is worth reading before you post one.
1.2 Information created by using Reelxia
- What you watch — episodes started and finished, how far into each one you got, what you skipped past and how quickly, your list, and what you have liked. This is what makes the For You feed work.
- Your coins and purchases — your balance, the packages you bought, the episodes you unlocked, your membership and its status, and a transaction record for each payment.
- Advertising counts — how many advertisements you have been shown and when, so we can hold to the frequency limits.
- Account activity — when you signed in, how many times, and your viewing streak.
1.3 Information from your device
- Device and session details — device type, and when each signed-in device was last seen, so you can see and remove your own devices.
- IP address — used to work out roughly which country you are in for pricing and currency, to apply advertising frequency limits, and to detect abuse.
- Notification token — if you allow notifications, a token that identifies the app installation so we can send you one. It identifies the installation, not you.
- Advertising identifiers — see section 6 and our Cookie Policy.
1.4 Reviews are public
A review you post is visible to everyone, alongside your display name. Please do not put anything private in one. If you have a problem with a payment or your account, use the contact form instead — that is private and goes only to our support team.
1.5 What we do not collect
We do not store your card number, expiry date or CVV. Payments are handled entirely by the payment provider, and we receive only a confirmation and a reference. Those providers are Google Play, Stripe and PayPal. We do not access your contacts, microphone or location. The app opens your camera or photo library only when you choose a profile picture, and receives only the picture you pick. We do not track you across other companies' apps and websites for our own purposes.
2. Why we use it, and on what legal basis
| What we do | Why | Legal basis |
|---|
| Run your account, deliver episodes, keep your place | It is the service you asked for | Performance of a contract |
| Take payment, credit coins, manage memberships | To sell you what you chose to buy | Performance of a contract |
| Recommend what to watch next | To make the feed useful rather than random | Legitimate interests |
| Show advertising, and limit how often | Free viewing is paid for by advertising | Legitimate interests; consent where required for personalisation |
| Answer your messages | To provide support and meet our complaint obligations | Contract and legal obligation |
| Prevent fraud and abuse | To protect the service and other viewers | Legitimate interests |
| Keep financial records | Tax and accounting law requires it | Legal obligation |
| Send you notifications about new episodes | You asked for them | Consent |
Where we rely on consent you can withdraw it at any time, and where we rely on legitimate interests you can object — section 9 explains how.
3. We do not sell your personal information
We do not sell your personal information, and we do not share it with anyone for their own marketing. We share it only with the providers in section 4, only so they can do a job for us, and only as much as that job needs.
4. Who we share it with
- Google — for sign-in if you use it, for push notifications, and for advertising. See section 6. Purchases made inside the Android app are billed through Google Play.
- Apple — for sign-in if you use Sign in with Apple on an iPhone or iPad. Apple tells us your name and an email address, which is a private relay address if you chose to hide your own.
- Stripe and PayPal — to take payments made by card or PayPal. They receive what a payment needs and handle your card details themselves.
- Our cloud and delivery providers — the servers that store your account and the network that delivers video to you.
- Email delivery — to send account emails, receipts and replies.
- Professional advisers and authorities — where the law requires it, or to establish or defend a legal claim.
We do not share your personal information with the media partners whose dramas we carry. They receive aggregate figures about how their series performed — views, completion rates — which do not identify anyone.
If our business is ever sold or merged, your information may transfer with it. We would tell you before that happened, and the new owner would be bound by this policy or one no less protective.
5. Where your information is held
Our servers are in India and, for content delivery, on a network with locations worldwide. Some of our providers process information in other countries, including the United States. Where information leaves the region it was collected in, we rely on the safeguards those providers offer — standard contractual clauses and equivalent mechanisms — so it keeps the protection it started with.
6. Advertising
6.1 Our own advertising
Some advertisements are sold by us directly to brands and delivered from our own systems. They are chosen by where the slot is, which platform you are on, the genre you are watching, and how many you have already seen. No third party is involved.
6.2 Google advertising
We also show advertising supplied by Google: AdSense on the website, and AdMob in the versions of the mobile app that carry advertising. The Reelxia app for iPhone and iPad shows no Google advertising, does not read the device's advertising identifier, and does not track you across other companies' apps and websites. Where Google advertising is shown, Google may set cookies in your browser and read your device's advertising identifier. Google decides which advertisement to show; we do not receive the profile it builds. This is set out in full in our Cookie Policy, including how to switch personalisation off.
6.3 Nobody under 18 gets personalised advertising
We do not permit personalised or interest-based advertising, or behavioural tracking for advertising purposes, for any user under 18. India's Digital Personal Data Protection Act 2023 prohibits targeted advertising directed at children and treats anyone under 18 as a child; the UK and the EEA have comparable protections. Users under 18 see non-personalised advertising only.
Accounts may belong to 16- and 17-year-olds, so this is not hypothetical and it is not left to anyone's memory. The date of birth on an account decides it: anyone under 18 receives non-personalised advertising only, automatically, for as long as that remains true.
7. Children
You must be 16 or over to hold an account, and we do not knowingly collect personal information from anyone under 16. Holders under 18 are still treated as children for advertising — see section 6.3 — and cannot make purchases themselves, which our Terms and Conditions explain.
If you are a parent or guardian and believe someone under 16 has given us information, write to reelxia.app@gmail.com and we will close the account and delete the data.
8. How long we keep it
| What | Kept for |
|---|
| Your account and profile | Until you delete it |
| Watch history, list, likes, reviews | Until you delete them, or the account |
| Transaction and payment records | Up to 8 years after the transaction, as tax and accounting law requires — kept even after the account is deleted |
| Support messages | 3 years, so we can show a complaint was answered |
| Advertising frequency counts | Days, not months |
| Server logs | Up to 90 days |
9. Your rights
Wherever you live, you can ask us to:
- See the personal information we hold about you;
- Correct anything that is wrong — most of it you can edit yourself in your profile;
- Delete your account and your data (section 10);
- Export a copy in a portable format;
- Object to what we do on the basis of legitimate interests, including recommendations;
- Withdraw consent you have given, such as for notifications or personalised advertising;
- Complain to us, and to your data protection authority — in India, the Data Protection Board; in the UK, the Information Commissioner's Office; in the EEA, your national authority.
Write to reelxia.app@gmail.com or use the contact form. We answer within 30 days and we do not charge for it. We may ask you to confirm who you are first, so we do not hand your information to somebody else.
10. Deleting your account
You can delete your Reelxia account and its data at any time, in two ways:
Deleting removes your account, profile, watch history, list, likes and reviews. Two things do not go:
- Transaction records, which tax and accounting law requires us to keep for the period in section 8. They are kept as financial records, not used for anything else.
- Support messages, for the period in section 8, so a complaint can be shown to have been handled.
A membership that renews through an app store does not stop because your Reelxia account is gone — cancel it with that store before you delete the account. On Android that means the Play Store, because the subscription belongs to Google. A membership bought by card or PayPal needs nothing — it is a one-off purchase that ends by itself. Unspent coins are lost on deletion and are not refunded.
11. Keeping it safe
Traffic is encrypted in transit. Passwords are stored as one-way hashes and cannot be read, by us or by anyone who obtained the database. Access to production data is limited to people who need it. Payment card details never reach our servers.
No service can promise perfect security. If a breach ever affects your personal information we will tell you and the relevant authority within the time the law requires.
12. Grievance Officer
Under the Digital Personal Data Protection Act 2023, the Information Technology Rules 2021 and the Consumer Protection (E-Commerce) Rules 2020:
- Name: Ashish Pandey
- Designation: Grievance Officer, Triple Minds Private Limited
- Email: reelxia.app@gmail.com
- Address: E-261, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab 160055, India
Complaints are acknowledged within 48 hours and resolved within one month.
13. Changes to this policy
We will update this page when what we collect or how we use it changes. If a change materially affects you we will tell you before it takes effect, by email or in the app, and where a change needs your consent we will ask for it rather than assume it. The effective date at the top tells you which version you are reading.
14. Contact us
Questions about this policy, or about your personal information, go to reelxia.app@gmail.com or the contact form.
Triple Minds Private Limited
E-261, Phase 8B, Industrial Area, Sector 74, Mohali, Punjab 160055, India